Frequently Asked Questions

Luqma POS is a UAE-built cloud restaurant management system. It covers the full operational stack: cashier app, server tablet, kitchen display system (KDS), digital menus, QR table ordering, inventory management and reporting — all in one platform. Plans are priced per branch per month: Essential AED 149, Operations AED 229 and Control AED 329. There is no “Professional” plan. See current pricing.

Unlike general-purpose POS products, Luqma is designed from the ground up for multi-brand cloud kitchens and UAE F&B operators.

Luqma POS is built for UAE restaurants, cloud kitchens and multi-brand F&B operators. It is especially well-suited to operators running more than one brand from a single kitchen, where managing separate POS systems per brand creates chaos and reporting gaps.

Single-brand restaurants, cafés and coffee shops also use Luqma for its clean interface, fast onboarding and UAE-native VAT handling.

Luqma POS is headquartered in Sharjah, UAE — at the Sharjah Research, Technology & Innovation Park (SRTIP). The product team, support team and data infrastructure are all based inside the UAE. You can reach us at +971 58 613 8576 or info@luqmatechnologies.com.

Yes. Luqma POS is a cloud-based system serving restaurants across all 7 UAE emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. On-site onboarding is available across the UAE; contact us to arrange a setup for your location.

Luqma POS supports English and Arabic. Customer support is available in both languages. The customer-facing ordering experience (QR menus) also supports Arabic display.

The Essential plan (AED 149/mo per branch) includes:

• Cashier app with multi-brand selector
• Menu management, modifiers and combos
• Dine-in, takeaway and delivery order entry
• Tables and split bills
• Receipt printing (thermal ESC/POS)
• Station KOT printing (kitchen order tickets)
• Shifts and cash reconciliation
• Staff permissions (Company Admin, Brand Manager, Cashier, etc.)
• Standard reporting and manager dashboard access
• UAE VAT receipts and Z-reports with VAT breakdown
• Email support

KDS software, waiter ordering, QR table ordering and Inventory & Food Cost are available as optional add-ons.

A Kitchen Display System (KDS) is a screen in the kitchen that shows incoming orders in real time — replacing paper tickets. In Luqma, orders are routed automatically to the correct station (e.g., shawarma grill, bakery, cold prep) the moment a cashier sends them.

Kitchen staff can bump a ticket when the item is ready, which updates the server tablet and cashier screen instantly. This keeps the whole operation in sync without anyone shouting across the kitchen.

Yes — this is Luqma's core strength. One cashier screen manages unlimited brands simultaneously. Each brand has its own menu, prices, operating hours and reporting. The cashier switches brands with a single tap, and orders from every brand route to the correct kitchen station automatically.

Operators running 2, 5 or 10 brands from one kitchen use Luqma as their single system — no separate logins, no spreadsheets, no manual reconciliation.

Yes. QR table ordering is available on the Operations (AED 229/mo) and Control (AED 329/mo) plans, or as an add-on (AED 49/branch/month) on the Essential plan. Guests scan a QR code at the table and order directly from their phone. Orders go to the server for review before they hit the kitchen — giving you speed without losing quality control. No app download is required for guests.

Yes. Inventory & Food Cost is included in the Control plan (AED 329/mo) or available as an add-on (AED 100/branch/month) on Essential and Operations plans. The inventory module includes:

• Recipe management — cost each menu item by ingredient
• Stock tracking — live stock levels by ingredient
• Purchase orders and supplier management
• Stock counts with variance approval workflow
• FIFO costing for accurate food cost reporting
• Food cost percentage per menu item and per brand

Not yet. Luqma does not have direct integrations with Talabat, Careem, Noon Food, Deliveroo or Keeta today. Staff enter delivery-app orders in Luqma as delivery orders from the aggregator's tablet, so they still go to the kitchen, carry 5% VAT and appear in your sales reports.

No. Luqma POS is cloud-based and needs an internet connection to take orders, send tickets to the kitchen and sync reports. It has no offline mode. We recommend a 4G/5G backup router or mobile hotspot so a broadband outage does not stop service.

Luqma POS starts from AED 149 per branch per month (Essential plan). The Operations plan is AED 229/mo and adds KDS software, waiter ordering, QR table ordering and staff-managed reservations. The Control plan is AED 329/mo and adds Inventory & Food Cost. Volume discounts are available for operators with 5 or more branches — contact us. See the full pricing page for a feature comparison.

Pricing is per branch per month. If you have 3 physical locations, you pay for 3 branch subscriptions. Each branch subscription covers unlimited brands running at that location — so you are charged for locations, not for the number of brand names on your menu boards.

Software subscriptions are billed monthly per branch: Essential AED 149, Operations AED 229 and Control AED 329.

The AED 2,499 Café Starter Kit includes an Android tablet, counter stand, thermal receipt printer, cash drawer, standard menu setup and onboarding, plus Essential for one branch for months 1–3. From month four, Essential is AED 149/month. Additional kitchen printers, cabling, network equipment and kitchen network/on-site installation are quoted separately.

Yes. You can book a free 20-minute demo with the Luqma team — a live, guided walkthrough of the platform tailored to your type of operation. Our team will answer your questions and give you a tailored quote within 48 hours.

Yes. Operators with 5 or more branches qualify for volume discounts. Contact our sales team for a custom quote tailored to your number of branches and plan requirements.

Most operators go live within 1 day. On-site onboarding is available across all seven UAE emirates. The session covers menu import, brand configuration, device setup, staff training and a test run on the cashier and KDS.

You need:

• An Android tablet for the cashier screen
• An Android tablet per kitchen station (for KDS)
• An Android tablet per server (for server tablet ordering, optional)
• An ESC/POS thermal receipt printer

The Luqma onboarding team will confirm exact model recommendations based on your setup during the demo.

All plans are supported by the Luqma UAE team:

• Essential: Email support — response typically within business hours
• Operations/Control: Priority support — faster response times
• For multi-branch operators, contact us about SLA arrangements

You can also reach the team by phone (+971 58 613 8576) or WhatsApp during UAE business hours.

On-site onboarding and training are available across all seven UAE emirates. Contact us to discuss your location, setup requirements and scheduling.

The Luqma team handles the migration. Your menu data (items, modifiers, prices, categories) is imported during the onboarding session. Most restaurants migrate without any operational downtime — the new system goes live at the start of a shift. Staff training is included in onboarding.

Yes. Luqma POS supports UAE 5% VAT calculations. VAT is applied automatically on every transaction, shown separately on receipts, and itemised in Z-reports and daily summaries.

Yes. Luqma receipts display the subtotal, VAT amount (5%) and total separately. Z-reports and shift summaries also include VAT breakdowns for your accounting records.

Yes. Luqma POS data is hosted inside the UAE. Your business data stays under UAE jurisdiction, with no data routed through international servers.

Yes. On-site onboarding is available across all 7 UAE emirates — Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Contact us to arrange setup for your location.